Saw an article in Today’s newspaper with regards to a commotion that happened in a certain bank. The issue was that one of the bank’s customer officer attended to a man who seemed lost and wandering about without first attending to the lady who was supposed to be next in queue. The lady made a din out of it and embarrassed the bank officer. Why is this happening? I got my fair share of ugly Singaporean customers while working in the sales and service line.
Why can’t we be more gracious? Many complain that Singapore’s service sector is performing poorly and we need to improve on it. However I think that in order for our services to be improved, the attitudes of the customers should also be looked into. I do not like to enter into a confrontation. It is always better to settle things in an amicable way. Are we too demanding as customers? I guess so. Singaporeans expect too much. The everyday life is already stressful and tiring enough. Why make it worse for people? It will be such a wonderful thing to do if we can brighten up somebody’s day.
It may seem like something for the people in the service industry to do; however I beg to differ. People at the receiving end of the service can play their part as well. Who doesn’t want to have a happy day? We should all give and take sometimes. That’s my philosophy. Will it take a piece of flesh off you to wait for 5 more minutes? Will it make u happier at the end of the day to shout and express your anger at someone? We should do more to make everyone’s day brighter! What goes around comes around.
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